Whether you are a client or a policyholder, preparation will play a critical role in getting through a catastrophe and its aftermath. That is why we strongly emphasize the importance of pre-event planning with our clients. Weeks and months before a catastrophe ever happens, NCP creates a specific catastrophe plan with each of our clients. We make sure that policy information, claim referral and handling guidelines, data systems, policyholder locations, deployment areas and personnel are all thought through, tested and ready to go when needed. Waiting until a catastrophe strikes leaves no time to address the process, because at that time, it is all about helping policyholders when they need it most.
For clients and policyholders, we hope the following lists help start your thought and planning processes for the things you should do well in advance of any catastrophe:
Know your PIF count by territory.
Select and contract with CAT response companies based on their experience, technology and ability to respond to your specific needs.
Set standards for and educate your selected CAT response companies on your claim process.
Develop an internal administrative process to receive and handle a high volume of claims.
Test your data systems and email servers for the capacity to handle a high volume, large files and interface with CAT response companies.
Secure 24/7 contact information from all staff and CAT response company personnel who will participate in CAT response.
Secure additional resources (if needed) for inside adjusting, administrative and quality assurance processes.
Inform your agents and update your website with claim reporting procedures.
Document and photograph your covered structure(s) and personal property.
Locate and store insurance policies, important phone numbers and claim reporting information.
Build an emergency supply kit.
Develop a family evacuation plan for use if needed.
Store important paperwork in a safe, secure, water and fire resistant place.
Secure personal property.
Obtain and use an NOAA battery powered weather radio.
Constantly monitor radio and television broadcasts for current information.
Unplug Electronic Equipment.
Consider installing a generator for emergencies.
Determine where to seek shelter (e.g. basement, interior room, bathroom, closet, etc.)if conditions warrant and where shelters in your area are located.
We value our relationship that has grown into a partnership built from trust and integrity, a rarity found today.
~ Grinnell Mutual Reinsurance Company
NCP Group, LLC
845 Executive Lane, Suite 200, Rockledge Florida 32955