National Catastrophe Partners has been our catastrophe provider for the last several years because they continue to prove they are a superior catastrophe adjusting company. Significant weather events impacted our policyholders in the northeast in both 2012 and 2013 with Super Storm Sandy being the most significant weather event in our company's history. Recognizing the potential impact Super Storm Sandy could have on our policyholders, we implemented our Catastrophe Disaster Plan and contacted NCP several days before the storm made landfall. NCP mobilized and dispatched 50 experienced adjusters to the areas we believed to be where the most damage was expected.
We also relied upon NCP to provide us with a staff of desk examiners to act as administrators for incoming inspection reports and for telephone contact with our policyholders. NCP's performance in all areas was exemplary. They understood our policy endorsements and quickly assisted our policyholders by accurately inspecting their losses, completed their reporting promptly and helped Merchants deliver the highest level of customer service to our policyholders. We knew this to be the case when we started receiving positive feedback from our policyholders and agents throughout the storm; in addition, our post event customer satisfaction surveys confirmed it. NCP came through for us when we really needed the support to handle a catastrophe of this magnitude. They were indeed a true partner. If you have a need for catastrophe adjusting services, you should strongly consider NCP.
‾ Merchants Insurance Group
There were two areas where Dave and his adjusters stood out for our firm. When there was a call from an insured with a question about the claim or how the value was determined, Dave´s Adjusters followed up with that insured immediately and issues were handled in less than 24 hours. The price of the service vs. the value we received in work product and customer service is unmatched by any other firm. Not only was I impressed with Dave´s Team and their service and price, I had comments back from our company CEO, President of the Board of Directors and from our Reinsurance carrier. If you chose to do business with National Catastrophe Partners, LLC you will not be disappointed.
‾ McMillan Warner Mutual Insurance
Your company has taken the burden and worry away when we call for assistance. We know we will have professional and well trained cat adjusters deployed to handle any situation. Your adjusters not only get the job done efficiently and in a timely manner, but are also courteous and understanding to our policy holders and member Mutuals we reinsure. We appreciate the extra mile that National Catastrophe Partners goes to understand our unique process and policy forms as well as the long thankless hours it takes to get the job done. But most of all we value our relationship that has grown into a partnership built from trust and integrity, a rarity found today. NCP has become our primary responder to our catastrophic events and has always exceeded our expectations.
‾ Grinnell Mutual Reinsurance Company
In April we had a significant hail storm hit our most concentrated area of risk. Our adjusters were doing a super job working the growing number of claims. What I had mistakenly not considered was getting hit by another wind storm a week later. We were in over our heads, 600 claims and the count was rapidly growing. NCP was able to mobilize three quality individuals within a week to begin servicing our insured's. The process was efficient, the scope of the damage reports were detailed and accurate. NCP's handling of claims and communication throughout the process was appreciated by my office and most importantly our insureds.
‾ First Maxfield Mutual Insurance Association
NCP Group, LLC
2460 N Courtenay Parkway, Merritt Island, Florida 32953